Privacy & Cookie Policy

1. Who We Are

Roylene Security TV & Audio Systems (“we”, “us”, “our”) operates the website roylenesecurtvandaudio.co.za. We are a professional audio, security and AV installation company based in Roodepoort, Gauteng, South Africa.

2. Information We Collect

We collect information you voluntarily provide through our contact form:

• Full name
• Email address
• Phone number (optional)
• Service enquiry details

Form submissions are processed by Web3Forms and delivered to our business email. We do not store form data on our own servers.

3. How We Use Your Information

We use your information solely to:

• Respond to your enquiry
• Provide a quote or arrange a site visit
• Follow up on your service request

We never sell, rent or share your personal information with third parties for marketing purposes.

4. Cookies & Analytics

Our website uses the following cookies and technologies:

Essential

• Theme preference — stored in your browser's localStorage to remember your dark/light mode choice. No personal data is collected.
• Cookie consent — stored in localStorage to remember whether you accepted or declined analytics cookies.

Analytics (optional, requires consent)

• Google Analytics — if you accept analytics cookies, we use Google Analytics to measure traffic and understand which pages and interactions are most useful. Google may process usage data according to Google's privacy policy.
• Microsoft Clarity — if you accept analytics cookies, we use Clarity to understand how visitors interact with the site. Clarity may record session replays and collect anonymized usage data. See Clarity's terms.

Analytics are not loadedunless you click “Accept” on the cookie consent banner. If you decline, no tracking scripts are loaded.

5. Third-Party Services

• Web3Forms — processes contact form submissions
• Google Maps — embedded map on our contact section
• Google Fonts — self-hosted via Next.js (no external requests)
• Google Analytics — analytics (consent required)
• Microsoft Clarity — analytics (consent required)

6. Data Retention

We retain enquiry data only as long as necessary to fulfil the purpose for which it was collected. Typically, this is for the duration of the project or service engagement, plus a reasonable period thereafter for follow-up support.

7. Your Rights

Under South African law (POPIA), you have the right to request access to, correction of, or deletion of your personal information. See our POPIA Policy for full details.

8. Contact

For privacy-related enquiries, contact us at info@roylenesecurtvandaudio.co.za or call 084 305 3132.